We all know what it's like to be a customer and we have all been on the receiving end of good and bad customer service. If you pick up any trade or business mag you'll read how many companies are these days claiming that 'It's all about the customer'...
Well, at Adventure Tours Australia (ATA) we've always prided ourselves on connecting our passengers with the best Australian experience - and being Australian owned and operated makes that especially important as it's our backyard we're showcasing. So in 2014, we invited the 'Investor in Customers' (IIC) external accreditation and awards body to conduct a thorough independent assessment of our customer service and experience.
The survey was conducted with over 3,400 customers and we were delighted to receive a 2-star 'Outstanding' Investor in Customers award. This is fantastic news and reflects all the recent work we have done with our teams and systems. We really believe that it's the strength of the relationship that we have built with both our partners and travellers over 23 years and that we want to continue to build on this in the future.
Thanks to all that took part in the survey. We've already run a series of workshops based on the results and we promise to review every piece of feedback that you provide us.
Your opinions are really, really important to us. Please keep telling us what you think and if you are travelling with us this year we hope you have the best time with Adventure Tours Australia. If you've recently returned from travelling with us or have some general feedback, contact us - we'd love to hear from you!
Adventure Tours Brand Leader